AI-moderated User Interviews
to help you build the right thing
– faster.
xelper supercharges your user interview process.
Generate insights from interviews with real users, faster, and with minimal effort.
Trusted by
You know you should do more
user interviews but you don’t.
It takes too long to get insights…
…so teams start building without asking.
…your research backlog is already full…
Our Solution
xelper does all the heavy lifting for you.
10 x your user research in three simple steps:
Step 1
Upload your interview guide and generate a chatbot
Step 2
Invite your target audience by sharing the interview link
Step 3
Receive a detailed analysis via your personalized dashboard within 24 hours
Wait… is it really that easy?
Let our co-founder David explain xelper in in 60 seconds.
Don't take our word for it
Ruben Kaufmann
Innovation Analyst
Vattenfall
Christin Sievers
Community Manager
Miele
Jakob Scheitza
Head of Industrial Storytelling
Facts + Stories
Private, Secure & Accessible
Pricing
950 €
Student?
our AI driven user interviews
for free. Just reach out.
FGAs
You are not the first to ask. Below you find our Frequently Given Answers.
We have already analyzed individual projects with over 30 hours of personal interviews. Basically, we can process all your qualitative data (transcripts, audio, video).
Our bottleneck is your users. The faster we get users to talk to your interview bot, the faster we can generate insights. It generally takes around 48 hours from start to finish.
As a rule of thumb, we recommend conducting three times as many user interviews via chat as you would conduct as face-to-face interviews in a comparable project. Therefore, individual projects with xelper typically include ten to thirty user interviews.
All data storage and processing takes place on Microsoft Azure servers within the EU. We have also taken all measures so you can use xelper GDPR compliant. Your data is save with us.
We emulate a chat experience your users are familiar with from everyday life. This leads to high engagement and deep conversations with our interview bots. We observe completion rates of 90% and higher.
Chat interviews have two main advantages: they are very fast and you can do a lot of them. For tactical research, speed is important – product teams don't wait to implement. For strategic research, reliability is important. 50 chat interviews give decision makers more certainty than five 1-on-1 interviews.